Too Fat to Fly, Hoax or Not?

I came across an unbelievable story today, something that absolutely shocked me to the core. Easy Jet have allegedly told a woman that she cannot fly because she is too fat, and that if she wanted to, then she would have to buy herself two tickets to support her.
As soon as I saw the headline, I decided that I should investigate further. I read on and couldn’t believe what I saw. Basically the woman had booked a flight with Easy Jet and was waiting to board the flight. She was stopped from getting on the plane and was asked in-front of all the other passengers to step on to some scales! They weighed her and she came to a total of 15 and a half stone (98 kilograms), and then proceeded to tell her that she was “too fat to travel, and would need to buy another ticket to board the plane”.
Now 15 stone may be overweight, but it really isn’t all that much. In fact rugby players weigh much more than this on average, some teams weighing 18 stone on average. The problem that really shocks me is how this procedure was carried out, there was no dignity spared for this woman.
Quite literally she was marched onto the scales in front of everyone. What a complete and utter disgrace. And this woman is now taking legal action against the airline and quite rightly as well. Now I am a relatively slim person, but I don’t believe that anyone should be subjected to this truly disgusting behaviour.
Now Easy Jet have come forward and said that this story is not real. Surely it is in their best interests to say this? How do we know? All we know is that somebody had made a real complaint about it, and there were supposed to be witnesses. So is this story real, or is it fake? Personally I believe if a problem like this was real, airlines could probably make a story look like a hoax after a settlement has been reached!
Should airlines be allowed to get away with this? The problem is that when discrimination comes into this, the airlines will soon have to build bigger seats to support the larger man or woman. What they certainly shouldn’t be doing is humiliating and embarrassing potential; future and current customers as they have done in this situation.